Warranty & Complaints

Product Warranty

At Stellar Rose, we guarantee that our products are manufactured to the highest quality standards. All products are thoroughly tested and inspected before shipment.

  • Warranty Coverage:

    • We warrant that our products are safe, authentic, and free from defects in material or workmanship at the time of delivery.

    • Our warranty does not cover damage caused by misuse, incorrect storage, or failure to follow instructions.

What to Do if You Find a Problem

If your product arrives damaged, defective, or incorrect, please contact us immediately.

Steps to File a Warranty Claim:

  1. Email support@stellarrosewater.com within 7 days of receiving the product.

  2. Include:

    • Your order number

    • Photos of the product and packaging

    • A short description of the issue

  3. Our team will review your request and provide a solution:

    • Replacement of the defective product, or

    • Full refund if replacement is not possible

Complaints Policy

We take every complaint seriously and strive to resolve issues promptly and fairly.

How to Submit a Complaint:

  • Email: support@stellarrosewater.com

  • Include your order number and full details of your concern.

  • Our support team will acknowledge your complaint within 24–48 hours and provide a resolution within 7 business days.

Our Commitment

Your satisfaction is our priority. We aim to provide exceptional service and high-quality products that you can trust.